IndiGo crisis: DGCA deploys oversight team at airline's HQ; flight ops under lens

NEW DELHI: The ministry of civilian aviation has constituted an oversight squad to show IndiGo’s operations amid large-scale disruptions reported crossed aggregate airports. In an bid dated December 10, 2025, the Directorate General of Civil Aviation (DGCA) announced that the determination aims to code rider inconvenience caused by formation delays and cancellations.The squad comprises elder officials, including lawman and elder formation operations inspectors. Two members from the radical volition beryllium stationed astatine IndiGo’s firm bureau successful Emaar Capital Tower 2, Gurgaon, connected a regular basis. They volition reappraisal cardinal parameters specified arsenic full fleet, web details, fig of pilots, unit availability, standby unit strength, divided duties, grooming status, and each unplanned permission taken by crew.

The officials volition besides show full regular flights, disposable unit and sectors affected owed to manpower shortage.In summation to the oversight team, the DGCA has deployed Aishveer Singh, Deputy Director (AED), and Mani Bhushan, Senior Statistical Officer, to the aforesaid office. Their mandate includes tracking home and planetary cancellation status, refund advancement done airlines and online question agents, on-time performance, compensation provided to passengers nether Civil Aviation Requirements (CAR), and baggage instrumentality timelines.

Both teams are required to taxable a regular study by 6 p.m. to the Joint Director General.The instructions person been issued with the support of the Director General (Civil Aviation), the bid stated.The flyers faced terrible inconvenience connected December 2 erstwhile IndiGo cancelled thousands of flights nationwide aft failing to set operations to tighter information regulations. The fallout has caused large bottlenecks astatine airports, sent airfares soaring connected different carriers and triggered wide complaints implicit mediocre communication, agelong queues and baggage chaos. The DGCA has already issued show-cause notices to Elbers and Chief Operating Officer Isidro Proqueras, who is besides the airline’s Accountable Manager, portion the Civil Aviation Ministry has capped fares and ordered formation curtailment to “stabilise the airline’s operations”.