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The government’s e-Jagriti integer user grievance level has handled astir 1.30 lakh cases since its motorboat successful January, with much than 2 lakh users—including non-resident Indians—registering connected the unified system.
The user affairs ministry said successful a connection that 1,27,058 cases had been disposed of arsenic of 13 November, highlighting the platform’s ratio successful strengthening user redressal nationwide.According to quality bureau PTI, e-Jagriti enables NRIs to record complaints from anyplace successful the satellite without travelling to India, utilizing OTP-based registration, online payments, integer papers uploads and virtual hearings. This year, NRIs filed 466 complaints, led by the United States with 146 cases, followed by Britain with 52 and the UAE with 47.Calling the level “a cornerstone of our committedness to inclusive user justice,” the ministry said it bridges geographical gaps for NRIs portion offering smoother processes for home users. Gujarat saw the highest adoption with 14,758 cases, followed by Uttar Pradesh with 14,050 and Maharashtra with 12,484.
e-Jagriti consolidates older systems into a azygous interface and includes multilingual support, chatbot assistance and voice-to-text tools to assistance visually impaired and aged users. Security features see end-to-end encryption.Disposal rates improved sharply successful 2025. Between July and August, 27,545 cases were resolved against 27,080 filed. From September to October, 24,504 cases were disposed of compared with 21,592 filed—higher than the numbers seen successful 2024. As of 13 November, implicit 2 lakh SMS alerts and 1.2 cardinal email notifications had been sent to users.The National Consumer Disputes Redressal Commission is besides exploring ways to trim insubstantial submissions to enactment near-paperless proceedings.Among occurrence stories, a 25-day solution successful Assam’s Morigaon wherever a genitor received Rs 3,05,000 aft unauthorised deductions for cancelled online classes, and a five-month lawsuit successful Tripura wherever a user secured Rs 1,67,000 for a defective eight-year-old LG refrigerator.The ministry encouraged consumers, including NRIs, to usage e-Jagriti for businesslike grievance redressal.
