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NEW DELHI: The District Consumer Disputes Redressal Commission, Adilabad successful Telangana has held Flipkart and its seller jointly liable for deficiency successful work and unfair commercialized signifier aft a lawsuit received a antithetic aerial purifier exemplary than the 1 helium had ordered.The tribunal ordered some other parties — Flipkart Internet Private Limited and Consulting Rooms Private Limited — to refund Rs 8,398 with 12 per cent involvement and wage Rs 1.51 lakh arsenic compensation on with Rs 7,000 towards litigation costs, aft uncovering that the user suffered owed to the incorrect transportation and the nonaccomplishment to resoluteness the complaint.What was the disputeThe lawsuit was filed by Swasthik Rathod, who purchased a Qubo Q600 Air Purifier done Flipkart connected October 2, 2025, for Rs 10,399.
After applying a debit paper discount of Rs 2,100 and paying Rs 99 towards Flipkart's Protect Promise fee, the last magnitude paid was Rs 8,398.The merchandise was advertised nether the seller sanction Omni Tech Retail, though the invoice was aboriginal recovered to beryllium issued successful the sanction of Consulting Rooms Private Limited.The user stated that helium purchased the aerial purifier owed to allergy and particulate sensitivity, peculiarly during the Diwali play erstwhile aerial contamination was severe.
The committee noted this and said that the incorrect transportation led to "the complainant's deterioration of wellness conditions cleanable seen owed to the negligence cognition of the Opposite Parties."The merchandise reached the section transportation hub connected October 5, but it was delivered connected October 16 nether Flipkart's Open Box Delivery system.At the clip of the archetypal transportation effort connected October 5, the user noticed that the bundle contained a Qubo Q500 exemplary alternatively of the Qubo Q600 helium had ordered.
He asked the transportation cause to people the transportation arsenic failed nether the open-box transportation process, but his petition was allegedly refused.After receiving the incorrect product, the user raised a ailment and sought a replacement, Flipkart initially approved the replacement but aboriginal cancelled it without the consumer's consent, claiming the merchandise was retired of stock.The user besides alleged that Flipkart changed the merchandise listing aft his acquisition to amusement the Qubo Q500 exemplary alternatively of the Qubo Q600.With nary satisfactory resolution, helium approached the territory user court.Both Flipkart and Consulting Rooms Private Limited failed to look earlier the Commission adjacent aft receiving announcement and were acceptable ex-parte connected December 29, 2025.What did the tribunal say?The Adilabad user committee observed that the purchaser had produced documents including invoices, email correspondence, telephone summaries, and telephone recordings — showing that helium had repeatedly raised the contented aft receiving the incorrect product.The committee further held that "the Opposite Parties failed to workout owed diligence and besides failing to redress the ailment successful time," and that the unresolved ailment and incorrect transportation amounted to unfair commercialized signifier and deficiency successful service.It besides noted that the other parties' nonaccomplishment to look earlier the Commission "reflecting their behaviour that determination is nary constituent for them to look and contention the matter."On compensation, the committee acknowledged the consumer's suffering but noted that "the compensation sought is highly exorbitant and cannot beryllium granted successful afloat but successful part," reducing the claimed Rs 2 lakh to Rs 1.51 lakh.The committee directed Flipkart and the seller to refund Rs 8,398 with 12 per cent interest, wage Rs 1.51 lakh arsenic compensation, and wage Rs 7,000 towards litigation expenses, with afloat compliance required wrong 45 days from the day of the order.
